FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Caps must be unused, in original packaging, with tags attached, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. How do I choose the right size?
Most of our caps are adjustable (snapback or strap-back). We also offer fitted caps in various sizes (S/M, M/L, L/XL). Please check the size chart and product description for exact measurements.
6. What materials are your caps made from?
We use premium materials including:
- 100% Cotton
- Cotton Twill
- Polyester Mesh (for trucker hats)
- Blended fabrics for comfort and durability
Material details are listed on every product page.
7. Are the caps suitable for everyday wear?
Yes. Our caps are designed for comfort during daily activities, sports, travel, and casual outings.
8. Do your caps have sun protection?
Many styles feature a curved brim that provides good sun coverage. Some models also use UPF-rated fabric for added UV protection.
9. How do I clean my cap?
We recommend spot cleaning with a damp cloth. For deeper cleaning, hand wash in cold water with mild detergent and air dry. Avoid machine washing and dryers to maintain shape.
10. Are the caps adjustable?
Most of our caps are adjustable with snapback or buckle straps, offering a customizable and comfortable fit for most head sizes.
11. Do you offer unisex and gender-specific designs?
Yes. Our collection is mostly unisex, with some styles designed specifically for men or women.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my cap arrives damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.